Service Designer & User Researcher

passionate about finding opportunity gaps to focus on the right problems to solve. I have a master’s degree in Product & Service Innovation from Carnegie Mellon University and have worked in both the private and public sectors.

<aside> 🙋🏽‍♀️ Currently looking for a role where I can use my 10+ years of experience of designing evidence-based solutions for improved efficiency, cross learning and scaling solutions.

</aside>

<aside> 😌 2024-2026 a Service & Systems Designer at Noora Health, where I was leading a team of service designers to build solutions for the public health system in India.

</aside>

My process

It depends!

But broadly, I follow the triple diamond design process for product development

Work Experience

Service Design, Noora Health

2024 — current

As the vertical lead for Service and Systems Design India,

I instituted processes and structure for greater efficiency, designed service models for programs at scale and managed and mentored a team of 3 service designers.

Designed evidence-based programs that improved health education outcomes, decreased information overload at critical junctions for patients and caregivers, and easy knowledge delivery for nurses. I conducted user research, shaped the user experience, and created solutions that helped patients and caregivers get access to benefits by the government health system.

For more details, reach out to me at @[email protected]

User Research, Spotify

2022

User Research | AdTech

How might we improve the data experience of advertisers while setting up a campaign on a self-serve platform?

Conducting user research and identifying opportunity areas for Spotify’s B2B team to improve the self-serve ad platform product

Experience Design, Sight and Life

2017 - 2021

As the design lead, I partnered with a lean and high-powered team across product, data science, policy, nutrition and strategy

Designed evidence-based products and user experiences that improved malnutrition outcomes, health-related decision making, and knowledge delivery for high priority initiatives inside of Sight and Life. I conducted user research, shaped the user experience, and created design solutions that were intuitive, visually appealing, and accessible our target users. You can see some of my project below.

Nutrition Kiosk

Product Development | Scaling Nutrition

[How might we make good nutrition affordable,

appetizing, and accessible in Kenya and India?](https://annemilan.notion.site/Nutrition-Kiosk-3b99c69904b84b20b34cff258c9b17bf)

Creating demand for products and services that promote good nutrition in low-resource settings.

Zonse Momo

Marketing Campaign | Behavior Change Communication

[How might we increase the consumption of

eggs by mothers and children in Malawi?](https://annemilan.notion.site/Zonse-Momo-6473877be0194799b0687e84736e20b8)

Setting up the Egghub to increase supply and launching a Social Marketing campaign to create demand for eggs