passionate about finding opportunity gaps to focus on the right problems to solve. I have a master’s degree in Product & Service Innovation from Carnegie Mellon University and have worked in both the private and public sectors.
<aside> 🙋🏽♀️ Currently a Service & Systems Designer at Noora Health, where I am leading a team of service designers to build solutions for the public health system in India.
</aside>
But broadly, I follow the triple diamond design process for product development
2022
User Research | AdTech
Conducting user research and identifying opportunity areas for Spotify’s B2B team to improve the self-serve ad platform product
2017 - 2021
Designed evidence-based products and user experiences that improved malnutrition outcomes, health-related decision making, and knowledge delivery for high priority initiatives inside of Sight and Life. I conducted user research, shaped the user experience, and created design solutions that were intuitive, visually appealing, and accessible our target users. You can see some of my project below.
Product Development | Scaling Nutrition
appetizing, and accessible in Kenya and India?](https://annemilan.notion.site/Nutrition-Kiosk-3b99c69904b84b20b34cff258c9b17bf)
Creating demand for products and services that promote good nutrition in low-resource settings.
Marketing Campaign | Behavior Change Communication
eggs by mothers and children in Malawi?](https://annemilan.notion.site/Zonse-Momo-6473877be0194799b0687e84736e20b8)
Setting up the Egghub to increase supply and launching a Social Marketing campaign to create demand for eggs
User Research | Employee Retention
increase engagement with Foodsharing Copenhagen?](https://annemilan.notion.site/People-centered-Research-af8b7a571f7649b592892d0cc46df413)
Conducting user research and identifying opportunity areas for the volunteer-run organization, Foodsharing CPH to implement